Setting of the workshop:
Finding out if someone can do the job is not always easy.
- A staff member declares with hand on heart that she easily can do the task assigned to her. Only for you to find out after some time that she didn’t deliver, because of her lacking skills.
- Sometimes people react lukewarm when they have been assigned a new task, although they should be capable of completing the job. When asked if they feel like doing the job, they say they do. How to interpret ambivalent signals?
- Which aspects should one take into account when assessing someone’s competence?
Because managers don’t always know how to assess someone, they go with their gut feeling or are turned around by a staff member’s enthusiasm or are just happy to be able to push a task on to someone else. Sometimes this works and often it doesn’t.
Support Echteld Consult:
Elements of the approach during the workshop:
- Determining competence
- Determining willingness
- Non-verbal behavior
Managers who are capable to assess a staff member’s competence to complete a task.