- Do you at times come across staff that assures you they can easily do the task assigned to them? Only to find out after some time that they didn’t deliver, because of lacking skills?
- Sometimes people react lukewarm when they have been assigned a new task, although they are capable of completing the job. When asked if they feel like doing the job, they say they do. How to interpret such ambivalent behavior?
- Which aspects one should take into account when assessing someone’s competence?
Elements of the approach:
- Determine competence
- Determine willingness
- Self-confidence & motivation