‘Responding to ad-hoc in a way, you stay in control of your own agenda, and keep a good relationship’

  • ‘How do you respond to your executive who would like you deliver a report promptly, which is due in a week, meaning you have to put aside the tasks that also urgently need your attention?
  • ‘How to prevent doing your colleague’s job, even though his cry for help sounds urgent?
  • ‘How do you respond to an urgent family matter, which is not a crisis, when office schedules are a lot?’
  • ‘What to do when you get an ad hoc request, from a colleague you like, that will surely affect your scheduled work for the afternoon and that will make you have to work overtime.’


In this workshop, you’ll learn how to respond to someone who wants you to do something for him or her urgently. But you recognize it doesn’t have to be done right away. You’ll learn how to stay in control of your own time and agenda, without escalating the situation.

Elements of the approach:

  • Listening, questioning and summarizing
  • Covey’s time management matrix
  • Principles of assertiveness